Welcome to the Stubborn Sloths Policy Hub

Your one-stop spot for every question, concern, and fine print you might need.

Every section gives you clear, step-by-step guidance—and if anything still feels unclear, our Contact Information is front and center. We’re dedicated to making your experience as smooth and transparent as our slow-craft process, so you can shop, customize, and shine with total confidence

FAQ

What if I need help or haven’t heard back?

We reply to all emails and messages within 48 business hours. If you don’t see our response in your inbox, please check your spam folder or send a gentle follow-up.

How do I submit a warranty or repair claim?

You can find full details in our Customer Service & Warranty section, but in short:

1. Gather your order number or receipt.

2. Snap clear photos or a short video of the issue.

3. Email us with those materials and a brief description.

4. We’ll review your claim and send a prepaid return label if approved.

Can I return an item?

Non-custom, full-price items may be returned within 14 days of delivery. See our Returns & Exchanges section for steps and eligibility.

How do you use cookies and collect data?

Visit our Cookie & Data Usage section for a clear breakdown of how we use cookies, what data we gather, and how you can manage your preferences.

Will you share photos or videos of my purchase?

Yes—see our Image & Video Usage section. We may feature product shots for marketing but never include identifiable customer information. You can opt out in writing within 7 days of purchase.

How Do I Place a Custom Order?

• Bringing your slow-craft vision to life is easy—choose whichever path feels coziest:

• -Visit our Get Stubborn page and complete the custom order form.  

• Send us a DM on social media (Instagram: @stubborn.sloths Facebook: Stubborn Sloth).  

• Email your ideas to sam@stubbornsloths.com or stubbornsloths@gmail.com.  

• We’ll get back to you within 48 business hours with a quote, deposit details, and a timeline for your bespoke piece.

Communication & Response Times

• We reply to all messages within 48 business hours.

• If you haven’t heard from us after two business days, check your spam folder or send a polite reminder.

Lifetime Warranty on Gauged Earring Magnets

• All magnets on our gauged earrings are covered for life.

• If a magnet weakens, breaks, or separates, we’ll replace it free of charge upon proof of purchase.

• To initiate a replacement:

1. Provide your order number or receipt.

2. Send photos or a short video showing the magnet issue.

3. After approval, we email you a prepaid shipping label.

4. You ship the earrings back; we replace the magnets and return them with updated tracking info.

Lifetime Warranty on All Jewelry

• Every Stubborn Sloths jewelry piece—custom or standard, gauged or non-gauged—is backed by a lifetime warranty against defects in materials and workmanship.

• We’ll replace any lost, broken, chipped, or scratched stone, gem, crystal, bead, or charm once per affected piece at no parts charge.

• Warranty applies only to the original purchaser.

To submit a claim:

1. Provide your order number or receipt/invoice.

2. Include clear photos or a brief video of the damaged area.

3. Supply a short written explanation of how the damage occurred.

4. Approved claims receive a prepaid return label; return your item and we’ll repair or replace the component, then ship it back within 1–2 weeks.

• Claims missing required documentation or showing damage from misuse, neglect, unauthorized repair, or purely cosmetic wear will be denied.

Customer Service & Warranties

• Non-custom, full-price items may be returned or exchanged within 14 days of delivery.

• Items must be unworn, unwashed, and in their original packaging.

• Customers cover return shipping costs.

• Refunds are issued within 5 business days of receiving the returned item.

Returns & Exchanges

What We Collect

• Personal Details: Name, billing/shipping address, email, phone, and payment information when you place an order.

• Custom Order Info: Design notes, mock-up approvals, and any art-ready files you share.

• Non-Personal Data: IP address, browser type, device details, and pages you visit.

How We Collect It

• Squarespace Commerce powers our checkout and stores your order data.

• Forms & Emails capture your questions, custom requests, and review feedback.

• Built-In Analytics & Cookies (see next section) log visits, clicks, and basic behavior.

How We Use It

• Process & Fulfill Orders – ship your handmade jewelry, glassware, or custom piece.

• Communicate – send order updates, respond to questions, and share occasional news.

• Improve – refine our products, site layout, and service based on anonymous trends.

• Personalize – show you relevant items, recommend restocks, or provide targeted promotions.

• Protect & Comply – fraud prevention, tax reporting, and legal obligations.

How We Share It

• Service Providers: Squarespace (hosting, commerce), Stripe/PayPal (payments), Shippo/USPS/FedEx (shipping), Mailchimp (email).

• Legal: if required by law or to defend our rights.

• We Never Sell your personal data to third-party marketers.

Your Rights

• Access & Update: Email us anytime to view or correct your personal details.

• Delete: You can request full deletion of your account and order history.

• Opt-Out: Unsubscribe links appear in all promotional emails.

Data Security

• Squarespace encrypts data in transit (SSL/TLS) and at rest.

• We follow encryption best practices for payment and personal details.

• No system is perfect—please report any suspected breach immediately.

Third-Party Links

• We may link to vendor sites (e.g., wholesale materials). We’re not responsible for their policies.

Policy Updates

• We’ll post any changes here with an updated “Last Updated” date.

• Established: April 24th, 2024

• Updated: June 20th, 2024

• Last Updated: September 19th, 2025

Contact Us

📧 sam@stubbornsloths.com
📞 575-232-5979

Privacy Policy

What Cookies We Use

• Essential: Keep your cart, login status, and checkout flow working.

• Functional: Remember preferences (language, currency).

• Analytics: Squarespace Metrics, Google Analytics (anonymous page-view counts).

• Marketing: Occasional retargeting tags (e.g., Facebook pixels) to remind you of items you loved.

Why We Use Them

• Improve site speed, layout, and product placement.

• Understand which products resonate most with our slow-craft community.

• Offer you a personalized browsing experience.

How to Manage Cookies

• Most browsers let you block or delete cookies under Settings → Privacy.

• Disabling essential cookies may prevent checkout or logins from working.

Data Retention

• Analytics cookies expire in 30–90 days.

• Order and account data remain until you request deletion or after 7 years for legal compliance.

Cookies & Data Policy

Video & Images Policy

How We Create Media

• We photograph or film your finished pieces—pre-production mock-ups, in-progress shots, final packaging, and styling.

Where We Use It

• On stubbornsloths.com, social media (Instagram, Facebook, TikTok), email newsletters, and printed promo materials.

Privacy & Ownership

• We never include names, faces, or personal info in any marketing content.

• All media is owned by Stubborn Sloths and licensed perpetually for our promotional use.

Your Opt-Out

• If you prefer we don’t feature your items, email us within 7 days of delivery. We’ll do our best to honor your request in future campaigns.